Frequently Asked Questions | PrivateJeter
Pre-Flight Preparation
1. How early should I arrive at the airport?
We recommend arriving at least 1 hour before your flight departure. This ensures you have ample time to complete security checks and boarding procedures.
2. Do I need to bring a passport and other travel documents?
For international flights, you need a valid passport and visa (if applicable). For domestic flights, a valid government-issued ID is usually required. Please check specific requirements based on your destination.
When planning an international private jet charter, it's important to understand the travel restrictions and requirements of each country. Visit the U.S. Department of State Travel Information for the latest travel advice.
3. What are the packing recommendations?
Ensure your luggage meets the airline's weight and size requirements. Valuable items and important documents should be carried with you. Avoid packing prohibited items such as flammable materials, explosives, and sharp objects.
In-Flight Experience
4. Can I use electronic devices during the flight?
Please turn off all electronic devices or set them to flight mode during takeoff and landing. During the flight, you can use electronic devices, but please follow the crew's instructions.
We offer charter services specifically designed for business exploration. For the latest updates on global business hubs, please visit Harvard Business Review.
5. What entertainment and dining services are provided during the flight?
We offer a range of entertainment options, including movies, music, and Wi-Fi services. Dining services vary based on flight duration and time, including main meals, snacks, and beverages. You can request special dietary requirements when booking.
6. Is there storage space for luggage?
Our aircraft are equipped with dedicated storage space for your carry-on luggage. Larger items will be stored in the cargo hold.
Arrival and Connections
7. How do I complete immigration procedures upon arrival?
Upon arrival at an international destination, follow signs to the immigration checkpoint. Have your passport, visa, and other necessary documents ready. Our ground staff will assist you with the immigration process.
8. Is transfer service available?
We offer airport transfer services. You can select this service when booking, and our driver will meet you at the airport and take you to your destination.
9. What should I do if my luggage is lost or damaged?
If your luggage is lost or damaged during the flight, contact the airport's baggage service desk or our customer support team immediately. We will assist in locating your luggage or handling compensation issues.
Other Travel Tips
10. How to deal with jet lag?
Long flights may cause jet lag. It’s advisable to drink plenty of water, avoid excessive alcohol and caffeine, and adjust your sleep schedule to the local time upon arrival.
11. How to stay healthy during travel?
To maintain good health, wash your hands frequently, use hand sanitizer, stay active, and rest adequately. If you have any health issues, inform the crew, and we will provide the necessary assistance.
12. Is travel insurance provided?
We recommend purchasing travel insurance to cover unexpected situations. Travel insurance typically includes coverage for medical emergencies, luggage, flight delays, and cancellations. For specific insurance options, please consult our customer support team.
If you have any other questions about your trip, feel free to contact our customer support team. We are here to assist you!